Returns and Refunds
How do I cancel my order?
If your order hasn’t been packed yet, we’ll do our best to cancel it for you. Please email us as soon as possible at [email protected] with your order number. If your order has already been dispatched, we won’t be able to cancel it — but you ca
General Returns – Unopened Products
You’re welcome to return any unopened, unused product in its original packaging within 90 days of delivery. Condition: Items must be in perfect, resalable condition with all original seals, tags, and packaging intact. You can now lodge your return th
Dermalogica Satisfaction Guarantee
Not completely in love with your Dermalogica product?. Dermalogica products purchased from GLO Skin Body are covered by a Satisfaction Guarantee. If you are not entirely happy with your Dermalogica product, you may request a return provided more than
Faulty or Damaged Goods
If your product is faulty, damaged, leaking, or not functioning as expected, please lodge your request through our Returns Portal as soon as possible:. https://gloskinbody.com.au/pages/lodge-a-return. Please include:. a photo clearly showing the prod
How long will it take for my refund to be processed?
Once your return is approved and arrives in expected condition:. We’ll issue your refund or replacement within 3–5 business days. If you're getting a refund, please allow up to 10 additional days for it to reflect in your account, as processing times
How do I initiate a return?
You can now lodge your return through our Returns Portal here:. https://gloskinbody.com.au/pages/lodge-a-return. Simply enter your order details, select the item you’d like to return, and follow the prompts. Our team will review your request and prov
What is your return policy for Omnilux devices?
We want you to feel confident with your Omnilux purchase. Here’s how our return policy works:. Unopened Devices: Returns are only accepted if the packaging is entirely intact, undisturbed, and in its original condition. Opened Devices: Once the packa
How do I lodge a warranty claim for my Omnilux device?
We are so sorry to hear you’re having trouble with your Omnilux device. We completely understand how frustrating that can be, especially when it’s something you’re looking forward to using and supporting your skin.To get this resolved as quickly and
What should I do if I had a reaction to a product?
If you believe you have experienced a reaction, please submit your request through our Returns Portal:. https://gloskinbody.com.au/pages/lodge-a-return. When lodging your request, please provide:. a photo of the reaction. a photo of the product clear