Orders
Information about order changes, cancellations, discounts, gift cards
What should I do if my order is missing an item?
We’re so sorry if something is missing from your order — that’s not the experience we want for you 💛. If this happens, please email us at [email protected] with:. Your order number. The name of the item missing. A quick photo of your parcel an
What should I do if a product causes a skin reaction?
Your comfort and skin health are our priority 💛 If you notice a reaction after using a product:. Please stop using it straight away. Take a few photos of the reaction to share with us. Our skin experts will review your situation and guide you throug
What is the warranty period for Omnilux devices and controllers?
All Omnilux devices and controllers come with a 2-year warranty from the date of purchase. This covers any faults in materials or workmanship. If you ever experience an issue, please reach out to us at [email protected] with your order number a