How do I lodge a warranty claim for my Omnilux device?Updated 23 days ago
We are so sorry to hear you’re having trouble with your Omnilux device. We completely understand how frustrating that can be, especially when it’s something you’re looking forward to using and supporting your skin.
To get this resolved as quickly and smoothly as possible, the fastest first step is to contact Omnilux directly, as they handle warranty replacements and troubleshooting.
Important: When completing the Omnilux form, please make sure you select “Replacement” (not “Return”) — Omnilux only accepts replacement requests for authorised stockist customers, and selecting “Return” will cause the request to be rejected.
You can submit your replacement request here via Omnilux’s Return Authorisation Form: https://omniluxled.com/pages/return-authorization-form?srsltid=AfmBOop7EI7yux3oVcWvexxHu00QXaf5_fTT18fM3OLbcA7YwXsr84bT
If you’d feel more comfortable, we’re absolutely here to support you.
If you’d like, we can also help by lodging the warranty claim for you. To avoid delays and keep things moving quickly, we will submit the claim using your email address, so all updates and communication will come directly from Omnilux Customer Service to you.